© 2023 by SMALL BRAND. Proudly created with Wix.com

CONTACT US

  • Black Instagram Icon
  • Black Facebook Icon
  • Vimeo - Black Circle

Return policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See TERMS AND CONDITIONS below.

Order Cancellations​

Any order can be canceled within 48 hours of placement for a full refund.  Cancellations after 48 hours will be eligible for a 50% refund for production work only.  Custom orders are non-refundable.  

 

Returns

Once an item of merchandise is delivered, you can return that item within 15 calendar days.  To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.  Our return policy does not apply to the following goods: custom designs made for a particular order not on the website or for customers from outside of the United States.  These items are not eligible for return, refund or exchange. DEPOSITS ON CUSTOM ORDERS ARE NON-REFUNDABLE.

 

Shipping

To initiate a return, please email us at info@scared-of-my-shadow.com.  All returns must be accompanied with a RETURN AUTHORIZATION email.  We require a receipt or proof of purchase to accompany your return.All returned merchandise should be sent to:

 

Scared of my Shadow

513 East Ave.

Glenside, PA 19038

 

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund.  Items must be posted using a trackable shipping service and be insured for the full product value.  Email tracking information to info@scared-of-my-shadow.com.

 

Refunds

and Exchanges

After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances. We do not accept returns for any orders made from outside of the United States.

General

If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions.

Privacy Policy:

This privacy notice discloses the privacy practices for www.scared-of-my-shadow.com.  This privacy notice applies solely to information collected by this web site.

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.  We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.  Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Security:

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at info@scared-of-my-shadow.com

Terms & Conditions

All copyright, trade marks, design rights, patents and other intellectual property rights (registered and unregistered) on  belong to Scared of My Shadow LLC which reserves all rights to its content.  Nothing in the Terms grants you a right or license to use any content without the express permission of Scared of My Shadow LLC.

 

Scared of My Shadow LLC is not responsible for any misuse of their products.  Products are for entertainment purposes only.  Masks should not be worn while operating heavy machinery, motorized vehicles or while under the influence of alcohol.  Some masks incorporate horns or antlers and should be handled with care; the horns/antlers are cast replicas but can still be a poking hazard and should be worn mindfully around others.   Any damage or injury incurred by the wearer of our masks is the sole responsibility of the wearer.  

 

Governing Law

These Terms shall be governed and construed in accordance with the laws of United States, without regard to its conflict of law provisions.

 

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.